Frequently Asked Questions

1. Where are your products shipped from?

Most of our items are shipped directly from our trusted international and domestic warehouses to ensure quality and efficiency. We work with reliable logistics partners to deliver worldwide.

2. How long will it take to receive my order?

Orders are processed within 1–3 business days.
Estimated delivery times:

• United States: 5–10 business days

• International orders: 10–25 business days
  Delivery times may vary depending on your location and carrier delays.

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number. You can track your order using the link in that email or through our website’s tracking page.

4. What is your return policy?

You can return unused, unworn items within 30 days of delivery for a refund or exchange. The product must be in its original packaging with tags attached. To start a return, email us at support@elensil.shop with your order number.

5. Do you offer exchanges?

Yes, we offer exchanges for different sizes or colors if available. Please contact us within 30 days of receiving your order to arrange an exchange.

6. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.

7. What if I received a damaged or incorrect item?

We sincerely apologize for any inconvenience. Please contact us immediately at support@elensil.shop with photos of the issue, and we’ll resolve it quickly by sending a replacement or processing a refund.

8. Can I cancel or change my order?

You may cancel or modify your order within 24 hours of placing it. After this period, the order may already be processed or shipped. Please email us as soon as possible if you need changes.

9. Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for any customs fees or import duties that may apply.

10. How can I contact customer support?

You can reach us anytime via:

• Email: support@elensil.shop

• Phone: +1 (972) 872-8122
  We aim to respond to all inquiries within 24 hours (Monday–Friday).