Refund & Return Policy

Last Updated: 17 Nov 2025

At Elensil, we want you to be completely satisfied with your purchase. If something is not right, we are here to help. Please read our full Return & Refund Policy below.

If you have any questions, contact us:

Elensil
Email: support@elensil.shop
Phone: +1 (972) 872-8122
Address: 1114 S Hayden St, Amarillo, TX 79102, USA

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must be:

Unworn, unused, and unwashed
Free of stains, odors, or damage
In original packaging
With all tags and accessories included
In the same condition you received them

Items that do not meet these criteria may be denied.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Final sale or clearance items
Gift cards
Undergarments
Items showing signs of wear, damage, or alterations
Items returned without original packaging or tags

3. Return Process

To begin a return, you must contact us via email at:

support@elensil.shop

Include the following:

Order number
Reason for return
Photos (if reporting a defective or damaged item)

We will review your request and provide return instructions and the proper return address.

Do not send items back without receiving return instructions.

4. Return Shipping Costs

Customers are responsible for all return shipping costs unless:

The wrong item was sent
The product arrived damaged
The product is defective

If the return is due to a mistake on our part, we will cover the return shipping or provide a prepaid label.

Shipping costs paid at checkout are non-refundable.

5. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved, your refund will be issued to the original payment method within 3–7 business days.

Refund times may vary depending on your bank or payment provider.

Please note:

Original shipping fees are not refundable
Items returned without approval may not be eligible for a refund

6. Exchanges

We do not offer direct exchanges at this time.
If you need a different size, color, or item:

Request a return for your original purchase
Place a new order once your return is processed

7. Damaged, Defective, or Incorrect Items

If you received:

A damaged item
A defective item
An incorrect item

Contact us within 48 hours of delivery with clear photos.
We will replace the item or issue a refund at no cost to you.

8. Lost or Missing Packages

Once the carrier marks a package as delivered, we are not responsible for lost or stolen items.

If your tracking shows delivered but you did not receive the package:

Check with neighbors or your front desk
Contact the carrier directly
Allow 24 hours for a possible delayed delivery scan

We will do our best to assist, but replacements or refunds are not guaranteed for packages marked as delivered.

9. Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
To request a cancellation, email: support@elensil.shop

Orders already shipped cannot be cancelled.

10. Contact Information

If you need assistance with returns or refunds, please contact us: