Shipping Policy

Thank you for shopping with Elensil. We strive to provide a smooth and reliable shipping experience for every customer. Please review our detailed shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Processing time refers to the period required to prepare your order for shipment. Orders placed on weekends or holidays will be processed on the next business day.

If we experience a high volume of orders, processing times may be slightly extended. Should any significant delay occur, we will notify you via email.

Shipping Method

We offer Standard Shipping within the United States.
Standard Shipping is handled through trusted carriers such as USPS, UPS, or FedEx. The carrier used will depend on your location and availability.

Estimated Delivery Time

Standard Shipping: 5–10 business days after order processing.

Delivery times may vary depending on your location, weather conditions, carrier delays, and seasonal factors. Please note that delivery estimates are not guaranteed.

Shipping Rates

Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
Any promotional free-shipping offers will be clearly stated on our website when available.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update.

Incorrect or Insufficient Address

Customers are responsible for ensuring all shipping information is accurate at checkout.
Orders returned to us due to an incorrect or incomplete address may incur additional reshipping fees.

Lost, Stolen, or Damaged Packages

Elensil is not responsible for packages lost or stolen after they are marked as delivered by the carrier.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you.

Shipping Restrictions

We currently ship only within the United States.
We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

Contact Information

If you have any questions regarding this Shipping Policy or need assistance with your order, please contact us:

Elensil
Email: support@elensil.shop
Phone: +1 (972) 872-8122
Address: 1114 S Hayden St, Amarillo, TX 79102, USA